Following the recommendation of the independent Arrivals Review, Gatwick Airport has launched a revised aircraft noise complaints handling policy.
The full document can be downloaded via the following link: YLA-Complaints-Handling-Policy-2016
The aim of the policy is to shape their working practices and systems to ensure the timely acknowledgement of noise complaints and to provide responses which include sufficient information to understand the source of the issue, but also where appropriate, detail what action has been taken.
The enhanced process and the use of their digital platform – Casper – will allow the consistent recording of all noise complaint data and the establishment and maintenance of a complete record of complaints received which is transparent to the community, regulator and other stakeholders.
The mechanism for registering noise complaints at Gatwick is through the online Casper system on the following link (http://noiselab.casper.aero/lgw).
In circumstances where the complainant does not have access to the internet complaints can be made by letter via their FREEPOST address below.
Freepost GATWICK AIRPORT FLIGHT PERFORMANCE TEAM